Finance / owner

Returns, reports & month-end

Office and door returns, dispositions, credit notes, report library, and period close.

Returns worklist

Open Returns — product returns are managed here, not on the driver’s POD screen. Use Office return when stock comes back (yard, phone call, or after the round). Everything lands on the same worklist for disposition and credit notes.

Raise an office return

Use Returns → Create (office return) when the customer calls after the van has gone.

1. Choose customer and warehouse, add notes.
2. Add lines: product, qty, reason code.
3. Save — it appears on the worklist, not as an instant credit note.

Disposition

On the worklist, decide what happens to each line: back to sellable stock, quarantine, scrap, or collect-from-customer. Completing disposition is what allows a credit note. Do not raise a manual invoice adjustment to fake a return.

Packaging ledger

Packaging tracks returnable crates, kegs, or similar. Drivers can record packaging at the stop; the office ledger is the check. Imbalances here are usually process, not “the computer.”

Returns insight

Returns → Insight highlights patterns (reason codes, customers, SKUs). Use it in weekly ops, not only at month-end.

Report library

Open Reports. Each card is a fixed report with filters and CSV/PDF export. Schedule email where the screen allows it. Typical groups cover sales, warehouse, delivery, credit, and operations — open a report rather than exporting raw tables from several screens.

Month-end

Open Month-end (permission: period close). Work the checklist: outstanding pre-invoice, open returns, COD, and reconciliations. Close when the list is actually clean. Reopening a period is an exception, not a habit.